We have a couple of policies:

1. Do not remove any of our critters. If you need them taken down early, please give us a call and we'll gladly come and get them.  There will be a $10 fee for each missing critters.  They are not souvenirs.

2. We place a small sign in the yard with our company name, phone number and web address.  This sign is unobtrusive and lets the neighbors know where "they can get one" please do not move or hide it.

3. Do not, under any circumstances, let children play on or around our display or pull up any of our critters. Some of them may look like toys, but they are not.  


Refunds will be given for:

1. We will reimburse you 100% if we cannot deliver due to inclement weather. Please know that it must be severe weather for our flockers to miss a delivery, i..e.high winds, blizzards, heavy snow accumulation or ice. Our flockers can't land on ice what so ever.

2. If you need to cancel for any reason we will 100% refund you if you give us at least 24 hours notice but if you cancel at the last minute we will only refund you half your money.

No Refund will be given for these reasons:

1. We respectfully reserve the right to decline a delivery area that we feel may be unsafe for our critters or our flockers. We will contact you if this situation arises.

2. If we are given the wrong address and a display doesn't get set up. We will make every attempt to deliver your display based on the information given to us but if it doesn't jive, we can't be held liable.  Please make sure the address is correct before calling us. We will repeat the order back to you in full before we hang up the phone.  Please pay attention and make sure we got it right.

3. If the "victim" wants the display removed promptly.

4. If we are not allowed access to a gated community. Please let the guards know the date we'll be arriving.